Torchbearer Course Cancellation and Refund Policy

Please review the following policies regarding registration refunds.

1. Cancellation Due to Insufficient Enrollment

If the class fails to meet the minimum required number of registrations, Torchbearer will notify all students and a full refund of the entire tuition amount will be issued to the original payer. No fees will be retained by Torchbearer in this scenario.

2. Cancellation Initiated by the Agency/Individual (Withdrawal)

If an individual student or registering agency chooses to withdraw a student from a course prior to the start date, the student or agency will be issued a refund minus the non-refundable payment processing fee. This fee is retained by our third-party payment processor (Stripe) and is not returned to Torchbearer. The refunded amount will equal the total payment amount less the processing fee (typically 2.9% of course tuition + $0.30).

3. Cancellation by Host/Agency Due to Unforeseen Circumstance

In the extremely unlikely event the host agency or third party cancels the course due to an unforeseen circumstance (e.g., venue issue, host emergency, etc.), the student or agency will be issued a refund minus the non-refundable payment processing fee incurred during the initial registration. This fee is retained by our third-party payment processor (Stripe) and is not returned to Torchbearer. The refunded amount will equal the total payment amount less the processing fee (typically 2.9% of course tuition + $0.30).